The mission of the LaFollette Utilities Board is to provide our customers with reliable, economical and friendly service in a continuous effort to enhance the quality of life in our community.
LaFollette Utilities (LUB) prohibits discrimination on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation and marital or family status.
ETHICAL BEHAVIOR - We will be open and honest with our customers and each other. We will conduct our operations with integrity. We will fulfill commitments made to customers.
CUSTOMER SATISFACTION - Our customers provide our reason for being. We have both internal and external customers. We will be sensitive to their needs and will work to ensure their satisfaction. A principal measure of our success is the satisfaction level of our customers.
QUALITY - We will work with our customers to define their requirements and strive to meet them. We will do the job right the first time. In this way, we will not deplete our limited resources, and we will demonstrate our respect to customers by providing them with error free products and services. Our commitment to quality makes their job easier and communication with us a pleasure.
INNOVATIVE PRODUCTS/SERVICE - We will be a leading edge organization. We must continuously improve our products, services, and processes to achieve these goals. Innovation is our formula for survival.
TEAMWORK - We will be a team. Each associate will be a key player on the team. We will respect each other, promote diversity, and believe that our differences are the source of our strength. Having fun and helping people grow will be vital parts of our continued ability to perform effectively.
COMMUNITY - We will be responsible members of the community. We will share our knowledge and talents to help our community become a better place to live and work. We will promote sustainable development for our community and will be a source of expertise for positive environmental practices.
FINANCIAL MANAGEMENT - We will conduct our activities in a financially responsible manner. We will seek at all times the proper balance between low cost, low rates, and the generation of capital for future performance. In our work lives we will be exemplary stewards of the public resources which we manage.